Terms of Service
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These Terms of Service (“Terms”) are the rules for using gamefaced.shop and for buying from Game Faced, 3813 Voorhis Ln, Seaford, NY 11783, US (“Game Faced”, “we”, “us”). They apply whether you are a streamer ordering one jersey, a five-stack readying up for a LAN or a parent buying a birthday gift. By using the site or placing an order you accept these Terms and the policies they link to. Nothing here removes a consumer right that the law where you live says cannot be waived.
Before you ready up
- Every item is made after you order. Making takes 1-3 business days, then delivery takes 7-14 business days to the United States, Canada, Australia and New Zealand. Shipping is free, with no minimum and no coupon.
- Your tag prints exactly as you type it. There is no proof before production; the required “I checked my tag” tick box is your check.
- You can cancel or change an order within 24 hours of placing it by emailing us with the order number.
- Any product, personalised ones included, can be returned within 60 days of delivery for any reason, with a free return label and no restocking fee.
- Refunds are sent within 7 days of us receiving your return, to your original payment method.
- These Terms are governed by the law of New York. Questions go to support@gamefaced.shop.
1. Who can use the store
You may browse the site and buy products for your own use, as a gift or for your squad or club. To place an order you must be old enough to make a binding contract where you live, or have a parent’s or guardian’s permission. A school esports club advisor buying for a roster confirms that they are authorised to place the order. If the store offers an account and you create one, keep your login details private and tell us straight away if you think someone else has used it.
2. How the order works
The store works like a game menu, and these Terms follow the same steps:
- Pick a role. Entry, Anchor, Support, Flex, Shotcaller and Caster are each one of our own original jersey patterns.
- Enter your tag. You type your tag or handle, a number and, on the Squad Jersey, a squad name, then choose a size.
- Check it. You tick the required “I checked my tag” box.
- Ready up. You pay at checkout and we start making your item.
Placing an order is an offer to buy. We accept it when we send the order confirmation email. One jersey is a full order: there is no minimum quantity, no quote and no artwork to send.
3. Personalisation rules
Personalisation is free and is part of the product. When you type it, these rules apply:
| Field | Limit | How it prints |
|---|---|---|
| Tag or handle | Up to 16 characters: letters A–Z and a–z, numbers 0–9, underscore, hyphen, period and single spaces | Exactly as typed, capitals and lowercase kept; longer tags print smaller |
| Number | 0 to 99 | As typed |
| Squad name (Squad Jersey, front) | Up to 14 characters | Exactly as typed, case kept |
| “I checked my tag” tick box | Required before the item can go in the cart | Not printed; it records your confirmation |
3.1 You are the proofreader
We print exactly what you type and we do not send a proof before printing. If you type “nova” we will not change it to “Nova”, and if you type “xX_Nova_Xx” every capital, underscore and letter prints in that order. Before ticking the box, read the tag character by character, and when buying a gift, check the exact spelling with the player first. The live preview and character counter (“fits” / “getting tight”) help you judge length, but they are a guide on a screen, not a printed sample.
3.2 What you may not ask us to print
You confirm that the text you enter is yours to use. Tags, number combinations and squad names must not copy trademarks or other people’s marks, such as the name or mark of a game, league, team, org, platform or brand, and must not be offensive or unlawful. If a name cannot be printed, we will email you. Our Intellectual Property Policy explains these rules in more detail.
4. Products and how they are shown
Jersey images on the site, including the tag preview and the on-cam check (full jersey, seated waist-up crop and small thumbnail view), are drawn previews that show placement and proportion. Colours can look slightly different on different screens, and printed lettering will not match a screen pixel for pixel. Fabric and care details are confirmed on each product page or by support. Sizes are adult unisex S to 5XL; the arm sleeve is One Size, and the desk mat comes in 24 x 14 in and 36 x 16 in. See our Size Guide before you choose, especially for a squad with mixed sizes.
4.1 Squad and gift orders
A squad order is one checkout holding several items, each with its own tag, number and size; a five-stack can mix sizes from S to 5XL in the same order. The person who places the order is our customer for all of it: we send confirmations, answer questions and issue refunds to that person, and returns or exchanges of individual jerseys in the order follow the same 60-day rule. A gift order works the same way. The buyer is the customer, even when the parcel goes to the player, and the buyer is responsible for the spelling of the tag they typed.
Our jerseys are original Game Faced designs. They are not team kits, and Game Faced is not affiliated with any game, league, team, org or platform.
5. Prices and payment
Prices are shown on each product page and confirmed at checkout before you pay. Sizes 2XL and 3XL cost $2 more and 4XL and 5XL cost $4 more than the base price; personalisation has no extra charge, and shipping is free. Prices may change before you order, but never on an order already placed. If a product is listed at a clearly wrong price, we will contact you and either correct the order with your agreement or cancel it with a full refund.
You agree to pay the total shown at checkout using one of the payment options available there, as described on our Payment Methods page. Payments are processed by the payment provider; we do not store full card numbers.
5.1 Taxes and import charges
The checkout shows the total we charge you. For parcels to Canada, Australia and New Zealand, import duties or taxes depend on the destination country and its rules at the time of delivery.
6. When we may refuse or cancel an order
We may refuse or cancel an order if we suspect fraud, cannot verify payment, cannot deliver to the address given, or the order otherwise breaks these Terms. When we cancel, any payment is refunded in full to the original payment method.
7. Making and delivery
Each item is made after you order, which takes 1-3 business days. Delivery then takes 7-14 business days to the United States, and 7-14 business days to Canada, Australia and New Zealand. Orders ship from the USA, and shipping is free to these four countries only. As a rule of thumb, allow up to 17 business days in total from order to door. That figure is an estimate, not a promise of a delivery date.
| Stage | Business days |
|---|---|
| Making your item | 1-3 |
| Delivery to the US, Canada, Australia or New Zealand | 7-14 |
| Rule of thumb, order to door | Up to 17 (an estimate) |
A squad aiming for a LAN about four weeks away is inside that estimate if all five slots are ordered in one checkout now; waiting until the week before is not. Please give a correct and complete shipping address. If a parcel is late, lost or arrives damaged, email us and we will help. Our Shipping & Delivery page has the details.
8. Cancelling, changing, returning and refunds
These policies form part of these Terms:
- Cancel or change: within 24 hours of placing the order, by email with the order number. A typo found an hour after ordering can be fixed this way. Cancellations are refunded in full. See Cancel or Change an Order.
- Returns and exchanges: 60 days from delivery, every product including personalised ones, for any reason. We pay the return postage with a free return label, and there is no restocking fee. See our Returns & Exchanges Policy.
- Refunds: sent within 7 days of receiving your return, to the original payment method. You can ask for store credit instead; store credit never expires. See our Refund Policy.
9. Content you send us
If you post a review, send feedback or email us a photo, it must be honest, lawful and yours to share. You give Game Faced a non-exclusive, royalty-free permission to show a review you post on the site, and we may remove content that is misleading, offensive or infringes someone’s rights. Photos you email are used only to help with your order and are deleted 30 days after delivery, as our Privacy Policy describes. We do not take artwork uploads.
10. Our designs and content
The Game Faced name, the role patterns (Breach, Bastion, Relay, Shift, Callout and Broadcast), the lettering, product images, page text and site design belong to Game Faced and are protected by intellectual property law. You may share links to our pages, but you may not copy, resell or reproduce our designs or content without written permission. See our Intellectual Property Policy and DMCA page.
11. Acceptable use
You must not misuse the site. That includes trying to break or test its security, scraping it with automated tools other than normal search engine indexing, interfering with other customers, placing fraudulent orders, or using the site for anything unlawful.
12. Disclaimers and limitation of liability
We work to keep the site running and accurate, but we provide it as it is and cannot promise it will always be available or free of errors. To the extent the law allows, Game Faced is not liable for indirect or consequential losses, such as a missed event, and our total liability for any order is limited to the amount you paid for it. These limits do not apply to liability that cannot legally be limited, such as liability for fraud or for death or personal injury caused by negligence, and they do not affect your statutory consumer rights.
13. Governing law and disputes
These Terms and any order are governed by the laws of the State of New York, United States, without limiting any mandatory consumer protection law of the country where you live. If something goes wrong, please email us first; most problems, from a wrong size to a misspelled tag caught in time, are solved quickly by email.
14. Changes to these Terms
We may update these Terms from time to time. The version in force when you place an order applies to that order, and the date at the top of this page shows the latest change.
15. Contact
Questions about these Terms? Email support@gamefaced.shop; we reply within 24 hours on business days. Our postal address is Game Faced, 3813 Voorhis Ln, Seaford, NY 11783, US. You can also visit Contact Us or the FAQs.