Submit a Ticket
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How a ticket works here
A Game Faced support ticket is simply an email to support@gamefaced.shop with a subject line in the format below. There is no form to fill in and no account to create. The subject line tells us what you need before we even open the message, so your ticket lands in the right queue and gets a reply within 24 hours on business days.
- Send to: support@gamefaced.shop
- Subject format: GF ticket code, then your order number, then a short note, separated by vertical bars
- Example: GF-TAG | Order 10482 | xX_Nova_Xx
- Reply: within 24 hours on business days
- Never include: card numbers, passwords or login codes
The subject line, piece by piece
Think of the subject line as your nameplate: three short parts, read left to right.
- The ticket code. Start with GF, a hyphen and one of the topic codes from the table below, such as GF-TAG or GF-RETURN. This is what sorts your email.
- Your order number. Write the word Order followed by the number from your confirmation email. If you have not ordered yet, write No order instead.
- A short note. A few words that sum up the ticket: the corrected tag, the size you want, the country you are shipping to. Keep it under about ten words; the details go in the body.
Separate the parts with a space, a vertical bar and a space. If your keyboard makes the bar hard to find, a hyphen works too. What matters is that the code comes first and the order number comes second.
One topic per ticket, please. If you want to change a tag on one jersey and return a different order, send two emails with two codes. They will each be answered within the same 24-hour target on business days, and neither gets lost inside the other.
Ticket codes and what each one is for
Pick the code that matches your request. The links in the last column open a new email with the code already in the subject; add your order number and note before you send.
| Code | Use it when | Start the email |
|---|---|---|
| GF-TAG | A tag, number or squad name needs correcting, within 24 hours of ordering | Tag change ticket |
| GF-SIZE | You want a different size on an order placed in the last 24 hours | Size change ticket |
| GF-CANCEL | You want to cancel an order within 24 hours of placing it | Cancel ticket |
| GF-WHERE | Your order seems late or the tracking status has stopped changing | Where is my order ticket |
| GF-RETURN | You want to send something back within 60 days from delivery | Return ticket |
| GF-REFUND | You have a question about a refund or want store credit instead | Refund ticket |
| GF-ITEM | Something about an item you received does not look right | Item problem ticket |
| GF-ASK | You have a question before buying: tag length, sizes, roles, timing | Pre-order question ticket |
| GF-SQUAD | You want us to look over a club or squad roster before checkout | Roster check ticket |
| GF-DATA | You have a question about your personal details or privacy | Privacy ticket |
| GF-IP | You think something on the site uses your design or mark | Design or copyright ticket |
Your email app may not open from these links on every device. If nothing happens, copy the code into a new email addressed to support@gamefaced.shop yourself; it works the same way.
What to write in the body for each code
GF-TAG: fix a tag, number or squad name
Give us two lines: the tag as it was entered and the tag as it should be. If the order has several jerseys, say which one, for example “slot 2, size L”. Remember that we print exactly what is typed, so check every capital, underscore, hyphen, period and space in your correction. Allowed characters are letters A to Z and a to z, numbers 0 to 9, underscore, hyphen, period and single spaces, up to 16 characters. A number can be anything from 0 to 99, and a Squad Jersey squad name can be up to 14 characters. Send it within 24 hours of placing the order; the rules are on Cancel or Change an Order.
GF-SIZE: change a size before production
Tell us which item, the size ordered and the size you want. Sizes run S, M, L, XL, 2XL, 3XL, 4XL and 5XL. If the new size has a different price (2XL and 3XL add $2, 4XL and 5XL add $4), we will explain in our reply how the difference is handled. Unsure which size? Check the Size Guide before you write. If the 24-hour window has passed, the return route below covers sizes for 60 days after delivery.
GF-CANCEL: cancel within 24 hours
Just the order number and a line saying you want to cancel is enough. A cancellation within 24 hours of placing the order is refunded in full. If you only want to cancel one jersey from a squad order, say which one.
GF-WHERE: order status
First, check Order Tracking with your order number and checkout email. If it is past the estimate of up to 3 business days to make plus up to 14 business days in transit, or the status is not moving, send this ticket with the destination country and the last status you saw. We will look into it and help.
GF-RETURN: start a return or exchange
List the items you want to return and, for an exchange, the size you want instead. Returns are accepted for 60 days from delivery, for any reason, on every product including personalised ones. We send you a free return label and there is no restocking fee. Please wait for our reply with the label before posting anything. The full process is on Returns and Exchanges.
GF-REFUND: refund or store credit
Tell us the date you sent your return and, if you prefer store credit instead of a refund, say so. Refunds are sent within 7 days of us receiving the return, to the original payment method. Store credit never expires. Details on the Refund Policy.
GF-ITEM: a problem with what arrived
Describe what is wrong and which item it is. You can attach a photo if it shows the problem clearly; any photo you send is deleted 30 days after delivery. We will reply with the next steps.
GF-ASK: questions before you buy
Ask anything that helps you choose. Typical questions: will a 15-character handle look too small, is the Caster Jersey better for a desk setup, can an order reach Australia before a bracket in early spring, what are the measurements of a particular blank. Put the product name in your note and the tag in the body if your question is about printing.
GF-SQUAD: roster check for clubs and squads
Type the roster as plain text, one player per line: tag, number, size, and the squad name if you are ordering the Squad Jersey. We will point out any characters that cannot print or tags close to the 16-character limit. Please type it rather than sending a screenshot, so capitals and underscores stay exact. You still place the order yourself through the squad lobby.
GF-DATA and GF-IP
For privacy questions, tell us what you would like to know or change; our Privacy Policy explains what we hold. For design concerns, read the Intellectual Property Policy and the DMCA page first, then include the details those pages ask for.
What happens after you send a ticket
- It arrives in our inbox and the code in the subject line puts it in the right queue.
- A person reads it and opens your order if you gave an order number.
- You get a reply within 24 hours on business days. Business days are Monday to Friday, not counting public holidays.
- If we need something else, such as the exact spelling of a tag, we ask in the same thread. Reply there, not in a new email, so the history stays together.
- We confirm in writing when a change, cancellation, return label or refund is done.
Time-sensitive tickets, like a typo or a cancellation, are judged by when you sent them. If you email within 24 hours of ordering, your request is inside the window even if our reply comes the next business day.
Three tickets, written out
A streamer’s typo
Subject: GF-TAG | Order 10482 | xX_Nova_Xx
Body: “Hi, I ordered a Gamer Tag and Number Jersey an hour ago. I entered Nova_Xx but it should be xX_Nova_Xx, with a lowercase x, capital X and underscore at the start. Number stays 7.”
A five-stack’s question before a LAN
Subject: GF-ASK | No order | LAN in 4 weeks, 5 jerseys
Body: “We are a squad of five, sizes M, L, L, 2XL and 4XL, shipping to the US. Our LAN is about four weeks away. Is that enough time?” Our reply will walk through the rule of thumb: up to 17 business days in total, an estimate rather than a promise.
A parent returning a gift
Subject: GF-RETURN | Order 10777 | Size L to XL
Body: “My son’s birthday jersey is too tight. Can I return it and get an XL instead?” Personalised items are covered by the 60-day return, and we send a free return label.
A club advisor shipping north
Subject: GF-SQUAD | No order | Club roster, 8 players, Canada
Body: a typed list of eight lines, each with a tag, a number and a size, three of them 2XL or larger, plus the question “Anything here that will not print?” We reply with notes on each line. For a parcel to Canada, import duties or taxes depend on the destination country, so the advisor checks those rules with the school before checking out.
Required details at a glance
| Code | Must include | Helpful extras |
|---|---|---|
| GF-TAG | Order number, old tag, new tag | Which slot or size, if several jerseys |
| GF-SIZE | Order number, item, old and new size | Laid-flat measurements of a tee that fits |
| GF-CANCEL | Order number | Which item, if cancelling only part |
| GF-WHERE | Order number, destination country | Last status shown on tracking |
| GF-RETURN | Order number, items, reason if you like | The size you want for an exchange |
| GF-REFUND | Order number, date the return was sent | Store credit preference |
| GF-ITEM | Order number, what is wrong | A clear photo |
| GF-ASK and GF-SQUAD | Your question, product name | Tags typed out, event date, country |
Small slips that slow a ticket down
- A screenshot of a tag instead of typed text. We cannot be sure whether a character is a capital I or a lowercase l from a picture. Type it.
- Writing from a different inbox without saying so. Tell us the checkout email so we can match the order.
- Several topics in one email. Split them so each gets its own code and answer.
- Posting a return before you have our label. Wait for our reply; the free return label is what gets it back to us.
- Waiting until Monday to report a weekend typo. The 24-hour window runs on the clock, not on business days, so send it as soon as you notice.
Keep your ticket safe
Never put card numbers, security codes, bank details, passwords, login codes or government ID numbers in a ticket. We do not need them to help you, and payment only ever happens at checkout. If you receive an email asking for any of these in our name, do not reply; forward it to support@gamefaced.shop instead.
Prefer to look it up yourself?
The Help Center sorts every support page by stage, the FAQs answer the common tag and timing questions in a line or two, and Contact Us has our business address. If none of those settle it, send your ticket and we will take it from there.