Shipping & Delivery
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This page covers the trip your Game Faced jersey takes after you ready up at checkout: how long we take to make it, how long the parcel is on the road, where we deliver, what shipping costs (nothing), and what to do when match day is close or a parcel goes quiet. Every jersey, hoodie, arm sleeve and desk mat we sell is made for you after the order comes in, so the clock below starts with production, not with a shelf. Questions not answered here go to support@gamefaced.shop, and we reply within 24 hours on business days.
Delivery stats at a glance
- Make time: 1-3 business days. Each item is printed with your tag after you order.
- Road time: 7-14 business days to the United States, and 7-14 business days to Canada, Australia and New Zealand.
- Plan-ahead number: allow up to 17 business days in total from order to door. It is an estimate, not a promised date.
- Shipping cost: free on every order. No minimum spend, no code to type.
- Where we deliver: the United States, Canada, Australia and New Zealand only.
- Origin: every order ships from the USA.
1. What happens in the first 1-3 business days
Nothing at Game Faced sits pre-printed in a box. When you place an order, the role pattern you picked (Breach, Bastion, Relay, Shift, Callout or Broadcast), the tag you typed, your number and, on a Squad Jersey, your squad name go into production exactly as entered. That make stage takes 1-3 business days. Business days are Monday to Friday, not counting public holidays, so an order placed late on a Friday or over a weekend starts its count on the next business day.
Because the print follows your typing letter for letter, there is no proof step to wait for. We do not email a mock-up and hold the order until you approve it. The check happens on the product page, before you add to cart: the live preview, the character counter and the required “I checked my tag” tick box. That keeps the make stage short, and it is also why a spelling change has to reach us within 24 hours of ordering (see Cancel or Change an Order).
Mixed orders
If one checkout holds several items, for example a jersey plus a desk mat and an arm sleeve in the same role pattern, each item is made to order inside the same 1-3 business day window. Extras do not add a separate make stage of their own.
2. Delivery times and costs by country
Once the parcel leaves us, transit takes 7-14 business days. The table below puts the two stages together so you can see the full stretch for each destination we serve.
| Destination | Shipping cost | Make time | Transit time | Total estimate |
|---|---|---|---|---|
| United States | Free | 1-3 business days | 7-14 business days | up to 17 business days |
| Canada | Free | 1-3 business days | 7-14 business days | up to 17 business days |
| Australia | Free | 1-3 business days | 7-14 business days | up to 17 business days |
| New Zealand | Free | 1-3 business days | 7-14 business days | up to 17 business days |
Shipping is free whatever you order: one Caster Jersey for a solo stream, five Squad Jerseys for a full lobby, or a single desk mat. There is no spend threshold to reach and no coupon to hunt for; the shipping line at checkout simply reads zero. The totals in the table are planning figures built from our make time and the usual transit range. Weather, holiday volume and customs checks can push a parcel past them, so treat the 17-business-day number as a rule of thumb rather than a date we can promise.
3. Working back from match day
Most of our orders have a date attached: a LAN, a bracket, a roster reveal, a team photo, a birthday. The simplest way to plan is to count back 17 business days from the day the jersey needs to be in your hands, then order on or before that day. Business days skip weekends, so 17 business days is roughly three and a half calendar weeks, and longer if a public holiday falls inside the stretch.
Example: a five-stack heading to a LAN
Say your squad has a LAN about four weeks out. Five players, five tags, sizes from S to 5XL, one checkout through the squad lobby. Four weeks is about 20 business days, which sits inside the 17-business-day rule of thumb with a little room to spare. The best move is to collect everyone’s exact spelling and size first, fill all five slots in one sitting and check out the same day. Waiting a week for the last player to answer is the most common way a comfortable lead turns into a tight one.
Example: a stream schedule
A streamer planning to debut a new on-cam look on a set date can use the same count. If the date is less than 17 business days away, the jersey may still arrive in time, but you are relying on the faster end of the range. The product page’s delivery line uses these same numbers, so what you see there and what you read here always agree.
We do not sell a rush or express option, and there is no way to skip the make stage, because every item is printed after you order. If your date is very close, email us before ordering and we will tell you honestly what the normal timeline looks like for your address.
4. Where we deliver
We ship to four countries: the United States, Canada, Australia and New Zealand. Checkout only offers shipping to addresses in those countries. If you are buying for a player who lives elsewhere, the order cannot be placed to their address; you could ship it to someone in one of our four countries who can pass it on.
Every Game Faced order ships from the USA. We deliver to home and business addresses, which covers school esports club rooms and offices, as long as the address is complete and someone can receive the parcel. For other address types, such as P.O. boxes or military addresses, email us before you order and we will tell you whether checkout can handle them.
Shipping to a school or club room
Club advisors often send a mixed-size roster order straight to school. If you do, add the room number or department and a name the front office will recognise to the address lines, and check when the building is staffed. A parcel that arrives during a closed week can sit at a front desk or be sent back.
5. Shipping to Canada, Australia and New Zealand
Orders outside the United States follow the same 1-3 business day make time and the same 7-14 business day transit range, and shipping is just as free. Because the parcel ships from the USA and crosses a border, it may pass through customs in your country, which can add time that sits outside our control.
Import duties or taxes depend on the destination country. Whether any charge applies to your parcel, and how it is collected, is set by your country’s rules and the value of the order. If you are planning a club order to Canada, Australia or New Zealand and want to understand possible charges before you buy, email us and we will help you work through it. The store does not add sales tax at checkout.
6. Following your parcel
You get an order confirmation email as soon as you place the order. When the parcel leaves us, we email you again, and any tracking details for your shipment are included in that email. You can also look up the order on our Order Tracking page with your order number and the email address you used at checkout.
A freshly shipped parcel can take a little while to show its first scan, so a quiet tracking page on day one is normal. If you never received the shipping email, look in your spam or promotions folder first, then email us with your order number and we will check the status for you.
7. Getting the address right
The print is not the only thing we copy exactly as typed. The shipping label uses the address you enter at checkout, so read it once more before you ready up: street number, apartment or unit, city, state, province or region, and the ZIP or postal code.
- Spotted a mistake within 24 hours of ordering: email us with your order number and the corrected address, and we update it.
- Spotted it later, or after the parcel has left: email us anyway. We cannot promise a change at that point, but we will look at what is still possible and help.
- Gift orders: if the jersey is going straight to the player, use their address and put your own email at checkout so the shipping emails come to you and the surprise stays intact.
If a parcel is returned to us because the address could not be delivered to, we contact you to sort out the next step.
8. One order, one or more parcels
Items from a single checkout usually travel together. A squad order with several jerseys and extras can sometimes leave in more than one parcel, so if you receive three of five jerseys, check whether your shipping email lists a second shipment before you worry. Split parcels never cost extra, because shipping is free on everything. If the email shows a single parcel and items are missing, email us with your order number and a list of what arrived.
9. If a parcel is late, lost or arrives damaged
Transit can be slower than the usual range, especially around holidays and when a parcel crosses a border. If your parcel has gone past the 17-business-day estimate, or tracking has stopped moving, email us with your order number. We will check the shipment, explain what we can see and help you from there.
If tracking says delivered but the parcel is not at the door, check with family, neighbours, building reception or a school front office, then email us and we will help.
If an item arrives damaged or not as ordered, email us a short description and, if it helps explain the problem, a photo. Any photo you send us is deleted 30 days after delivery. You can return any item within 60 days of delivery with a free return label; our Returns & Exchanges Policy walks through the steps, and the Refund Policy explains how the money comes back.
10. Quick answers about delivery
Does a longer tag or a bigger size take longer?
No. A 16-character handle, a 5XL and a two-digit number all fit inside the same 1-3 business day make time. Size upgrades change the price (2XL-3XL add $2, 4XL-5XL add $4), not the timeline.
Can a squad order ship to five different addresses?
One checkout ships to one address. If your players live in different places, the simplest route is separate orders, one per address. Each order still ships free.
Can I pick up an order?
We are an online store and every order is delivered to the address entered at checkout.
Is the delivery estimate different for a gift?
No. A gift order follows the same make time and transit range. Check the player’s exact spelling and case before you order, because we print exactly what you type and do not send a proof first.
11. Talk to support about shipping
Email support@gamefaced.shop with your order number in the subject line, or open a ticket through Submit a Ticket. We reply within 24 hours on business days. For sizing before you order, see the Size Guide; for everything else, the Help Center and FAQs are the next stop. Ready to fill a slot? Head to the shop.