Help Center
Last updated:
Help menu: pick where you are in the match
This page is the main menu for Game Faced support. Every help page on the site is linked from here, sorted by the stage you are at: still choosing, order placed, parcel on the way, or jersey already on your back. Find your stage, open the right page, and if nothing answers your question, email support@gamefaced.shop. A person replies within 24 hours on business days.
- Before you order: sizes, tag rules, roles, timing
- Just ordered: typo fixes and cancellations within 24 hours
- Waiting: 1 to 3 business days to make, 7 to 14 business days to deliver
- Arrived: 60-day returns with a free return label, refunds within 7 days of receiving the return
Quick answers to the five questions we get most
1. Does my tag print with the same capitals and underscores?
Yes, exactly as typed, up to 16 characters. Allowed: letters, numbers 0 to 9, underscore, hyphen, period and single spaces. More on tag rules in the FAQs.
2. How early should I order for a LAN or bracket?
Allow up to 17 business days in total: up to 3 to make, up to 14 to deliver. It is a planning estimate, not a promise, and there is no rush option. See Shipping and Delivery.
3. I made a typo. Is it too late?
Not if you email us within 24 hours of ordering with your order number and the corrected tag. Steps on Cancel or Change an Order.
4. Can I return a personalised jersey?
Yes. 60 days from delivery, any reason, free return label, no restocking fee. Steps on Returns and Exchanges.
5. Which size should I get?
Measure a jersey or tee you already own, laid flat, and compare. Sizes run S to 5XL. The Size Guide explains how.
Stage one: choosing your jersey
Products, roles and personalisation
Every Game Faced jersey is built on one of six original role patterns. Breach for Entry, Bastion for Anchor, Relay for Support, Shift for Flex, Callout for Shotcaller and Broadcast for Caster. You do not need to play the role to wear it; pick the pattern you like the look of.
Three jerseys take your details. The Gamer Tag and Number Jersey puts your tag and a number from 0 to 99 on the back in any role pattern. The Squad Jersey adds a squad name on the front, up to 14 characters. The Caster Jersey puts your handle on the chest for anyone seen mostly from the chest up, like a host or caster at a desk. Personalisation costs nothing extra.
Prefer a ready-made look? Each role also has set-design jerseys, and the extras, an arm sleeve, pullover hoodie, long sleeve jersey, jersey tee and desk mat, come in the same patterns. Browse everything in the shop.
Sizes and fit
Adult unisex sizes S, M, L, XL, 2XL, 3XL, 4XL and 5XL. 2XL and 3XL add $2, 4XL and 5XL add $4. The arm sleeve is One Size, and the desk mat comes in 24 x 14 in or 36 x 16 in. Because exact blank measurements are confirmed by support on request, the Size Guide shows you how to measure something you already wear, and what to think about if you spend long sessions seated.
Reading on camera
On each jersey page, the on-cam check shows the jersey full, cropped waist-up as a webcam sees it, and shrunk to a thumbnail. Each colourway has a pre-chosen tag colour so the letters stay readable. The character counter says “fits” or “getting tight” as you type, so you know before checkout if a long handle will print small.
What you do not need
No logo, no artwork, no designer, no quote and no minimum. One jersey is a whole order. We also do not take artwork uploads or print anyone else’s logos, team names or characters, and we are not affiliated with any game, league, team, org or platform. The About Us page tells you more about how the store works.
Stage two: you just readied up
Orders and changes
Right after checkout you receive a confirmation email with your order number. Read the tag in it carefully: we do not send a proof, and the “I checked my tag” tick box was the final check. If something is off, you have 24 hours from placing the order to change it or cancel. Email the order number and what should change to support@gamefaced.shop. The full rules are on Cancel or Change an Order.
Example: a squad captain filled five lobby slots and realises slot 3 should be number 21, not 12. One email, inside 24 hours, naming slot 3’s tag, the old number and the new number, is all it takes.
Payments
The payment options available are shown at checkout, and payment only ever happens there. We never ask for card details by email or any other way. Sales tax is not added at checkout. Read Payment Methods for the details.
Stage three: in production and on the way
Making your order
Every item is made after you order, which takes 1 to 3 business days. A squad order with five different tags is made as one order.
Shipping and delivery
We ship to the United States, Canada, Australia and New Zealand, free, with no minimum and no coupon. Orders ship from the USA, and transit takes 7 to 14 business days to each of those countries. For Canada, Australia and New Zealand, import duties or taxes depend on the destination country. All of this is set out on Shipping and Delivery.
Tracking
Enter your order number and checkout email on Order Tracking to see the latest status. If your parcel looks late compared with the estimate, or the status has not changed for a while, email us with the order number and we will help you find out what is going on.
Stage four: it arrived
Returns and exchanges
Every product can come back within 60 days from delivery, for any reason, personalised items included. Wrong size, changed your mind, the player already had one: all covered. We pay for change-of-mind return postage by sending a free return label, and there is no restocking fee. Email your order number and the item you are returning to start. The step-by-step guide is on Returns and Exchanges.
Refunds and store credit
Once your return reaches us, the refund is sent within 7 days to the original payment method. Prefer store credit? Ask for it instead of a refund; it never expires. Cancellations inside the 24-hour window are refunded in full. See the Refund Policy for how and when money moves.
Something is wrong with an item
Email us with your order number and a description of the problem. A photo can help us understand it, but no product needs one, and any photo you send is deleted 30 days after delivery. We will reply with the next steps within 24 hours on business days.
Your account, data and the legal pages
Account and privacy
We only use the details needed to make, ship and support your order. The Privacy Policy explains what we collect at checkout, why we need it and the choices you have about it. Keep your confirmation email: the order number is the key to tracking, changes and returns.
Terms of the store
The Terms of Service cover how orders, personalisation and pricing work, and that they are governed by New York law.
Designs, copyright and intellectual property
Our role patterns and lettering are original. If you believe something on the site uses your work, the Intellectual Property Policy explains our approach, and the DMCA page lists what a copyright notice should contain and where to send it.
Help for each type of buyer
Solo streamers and creators
You are probably seen seated and waist-up. Use the on-cam check, keep long handles in mind with the counter, and look at the Caster Jersey if your back never faces the camera. Measure the tee you usually stream in for sizing.
Squads and school clubs
Use the squad lobby: five slots, each with its own tag, number and size from S to 5XL. Collect every player’s tag in writing before you start, so capitals and underscores are right. Work back from your event with the 17-business-day rule of thumb. Club advisors can email a typed roster for a quick check before checkout.
Gift buyers
Confirm the exact spelling of the tag with someone who knows the player. If you do not know their size, measure a tee they already wear, or rely on the 60-day return window and free return label if it does not fit. The Contact Us page lists what to include if you want our help.
A match-day countdown you can follow
Most help requests before an event come down to timing and spelling. This checklist puts both in order, counted back from your event date in business days. Weekends and public holidays do not count, so a date that looks four weeks away on the calendar is roughly 20 business days away.
| When | What to do |
|---|---|
| Before you open the product page | Collect every tag in writing, exactly as each player wants it, plus their number and size |
| At least 17 business days before the event | Fill the lobby, run the on-cam check, tick “I checked my tag” and check out |
| Within 24 hours of ordering | Reread the confirmation email and email us any correction with the order number |
| Up to 3 business days after ordering | Your order is being made; nothing for you to do |
| Up to 14 business days after that | Your parcel is in transit; check Order Tracking if you want an update |
| Fewer than 17 business days left | Email us before ordering for an honest read on timing; there is no rush option |
Every support page in one list
| Page | Open it when you want to |
|---|---|
| FAQs | Get short answers about tags, sizes, timing and returns |
| Order Tracking | See the status of an order you placed |
| Shipping and Delivery | Check countries, making time and transit time |
| Cancel or Change an Order | Fix a typo, swap a size or cancel within 24 hours |
| Returns and Exchanges | Send something back within 60 days |
| Refund Policy | Know when and how your money comes back |
| Size Guide | Choose between S and 5XL with confidence |
| Payment Methods | See how paying at checkout works |
| Submit a Ticket | Email us with a subject line that gets sorted fast |
| Contact Us | Find our email and business address |
| DMCA | Send a copyright notice |
| Intellectual Property Policy | Read how we handle designs and marks |
| Sitemap | See every page and category on the site |
Nothing here answered it?
Open a ticket on the Submit a Ticket page or write straight to support@gamefaced.shop. Include your order number if you have one. We reply within 24 hours on business days, and the reply comes from a person who can see your order.