Privacy Policy
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This Privacy Policy covers what Game Faced learns about you when you browse gamefaced.shop, type a tag into a jersey preview, place an order or email us. It explains why we need each piece of information, who else touches it, how long we keep it and what you can ask us to do with it. Game Faced is the business behind the site, at 3813 Voorhis Ln, Seaford, NY 11783, US. Privacy questions go to support@gamefaced.shop, the same inbox as every other question, and we reply within 24 hours on business days.
Your privacy in one screen
- We collect what checkout needs to make and deliver your order, plus the personalisation you type on a product page: tag or handle, number, squad name and size.
- The live tag preview on the homepage and product pages, and the “P1” tag chip in the header, live only in your own browser. Nothing you type there reaches us until you add an item to the cart.
- No product needs a photo. If you email us a photo, for example of a problem with an item, we delete it 30 days after delivery.
- We do not sell or rent your personal information, and we do not take artwork uploads.
- You can ask to see, correct or delete what we hold about you by emailing support@gamefaced.shop.
1. What you hand us, and when
Most of what we know about you is information you type yourself at a specific step. The table below lines up each step with what it collects, so you can see exactly where your details enter the store.
| Step | What is collected | Where it is kept |
|---|---|---|
| Typing a tag into the homepage preview or the header “P1” chip | The tag text you typed | Your own browser only (local storage); not sent to us |
| Trying a tag, number or squad name on a product page | The preview text and the on-cam check view you chose | Your own browser only, until you add the item to the cart |
| Adding an item to the cart | Product, role pattern, size, tag or handle, number, squad name where the product has one, and the “I checked my tag” tick | Your cart session on our store, then your order |
| Checkout | Name, email address, billing and shipping address, the contact fields the checkout form asks for, and your order details | Our order records |
| Paying | Payment details go to the payment provider shown at checkout; we receive a result, not your full card number | The payment provider; we keep the payment status |
| Emailing support | Your email address, your message, any order number and anything you attach | Our support inbox |
1.1 Personalisation text
A tag is personal in the everyday sense: it is how your squad, your viewers or your family know you online. We treat it as order information. A handle such as “xX_Nova_Xx”, a number from 0 to 99 and a squad name of up to 14 characters are used to print your item exactly as typed, and for nothing else. We do not publish customer tags, put them in a gallery or use them in marketing.
1.2 Orders placed for someone else
Many orders are gifts. A parent buying a jersey for a teenager’s birthday types the player’s handle and usually their own name, email and payment details, with the player’s name and address as the shipping details. We use the recipient’s details only to make and deliver that parcel. If you place an order for someone else, please give us only what the order needs.
1.3 Squad orders
When one person checks out for a five-stack, the order holds five tags, five numbers and five sizes under one buyer. We do not contact the other players, and we do not need their email addresses. Whoever placed the order is the person we talk to about it.
1.4 Information collected automatically
Like any website, the servers that run gamefaced.shop receive technical information when you load a page: your IP address, browser and device type, the page requested, the referring page and the time of the request. This information is used to deliver pages, keep the site secure and fix errors. Section 4 explains the cookies and browser storage the site uses.
2. The tag preview and the “P1” chip stay on your device
The store is built like a select screen: you enter a tag once and the site carries it with you, showing it on a drawn jersey back and in a small “P1” chip in the header. That convenience is handled entirely inside your browser.
- The tag you type into the homepage preview, the header chip or a product-page preview is saved in your browser’s local storage on your device, so the site can show it again on the next page.
- That stored text is not sent to Game Faced while you browse. We cannot see it, we do not log it, and it is not linked to your name or email.
- The text only reaches us when you add an item to the cart, because at that point it becomes the personalisation of a product you want made.
- You can remove it at any time by clearing the tag field, or by clearing this site’s data in your browser settings. On a shared computer, such as a school club room or a LAN hall, clear it before you leave.
The on-cam check (full jersey, seated waist-up crop and small thumbnail view) is drawn in your browser from the same text. It does not use your camera, and it never asks for a photo of you.
3. Why we use your information
We use personal information for a short list of purposes, each tied to running the store:
- Making your order. Every item is made after you order, so the tag, number, squad name, role pattern and size have to travel with the order to production.
- Delivering it. Your name and shipping address go on the parcel. Orders ship from the USA to the United States, Canada, Australia and New Zealand.
- Talking to you about it. Order confirmations, shipping updates and replies to your emails, including a typo you want fixed within 24 hours of ordering or a size you want to exchange within 60 days of delivery.
- Returns and refunds. Issuing a free return label, matching a returned parcel to your order and sending a refund to your original payment method, or store credit if you ask for it.
- Keeping the store safe. Spotting fraudulent orders, protecting the site from abuse and keeping the records that tax and accounting rules require.
- Printing your text. We use the tag, number and squad name you type to make your item, and to email you if a name cannot be printed (for example because it copies someone else’s mark), as our Intellectual Property Policy explains.
- Improving the store. For example, if several buyers email to ask whether underscores print, we make that answer clearer on the product page.
We only send marketing emails where you have agreed to receive them or the law allows it, and every marketing email carries an unsubscribe link. Order and support emails are not marketing and are sent because you placed an order or wrote to us.
4. Cookies and browser storage
The site uses a small set of storage tools, each with one job:
| Type | What it does | Can you turn it off? |
|---|---|---|
| Essential cookies | Keep your cart, checkout and session working as you move between pages | You can block them in your browser, but the cart and checkout will then stop working |
| Local storage for the tag preview and “P1” chip | Remembers the tag you typed so the preview can show it on the next page | Yes: clear the tag or clear this site’s data; browsing and buying still work |
| Analytics or advertising tools | None are listed at the date at the top of this page | If any are added later, they will be named here, with how to opt out |
If we add an analytics or advertising tool in the future, we will update this section first, name the tool and the purpose, and where the law requires consent, load it only after you agree.
5. Who else handles your information
We share personal information only with the service providers who help us run the store, and only what each one needs to do its job:
- The payment provider shown at checkout, which processes your payment and tells us whether it succeeded. Full card numbers are handled by that provider, not stored by us.
- Production partners, who receive the item details and personalisation needed to make your order.
- Delivery services, who receive your name, shipping address and the contact details needed to deliver your parcel and send delivery updates.
- Our website hosting and email providers, who store the site, the order records and our support inbox.
These providers may use the information only to provide their service to us. We may also disclose information if the law requires it, to protect our rights or the safety of customers, or as part of a business transfer such as a sale of the store, in which case this policy would continue to apply to the information transferred. We do not sell or rent your personal information, and we do not share it for cross-context behavioural advertising.
6. How long we keep things
| Information | How long |
|---|---|
| Tag preview and “P1” chip text | Kept only in your browser until you clear it; we never hold a copy |
| Order records, including personalisation | As long as tax and accounting rules require, and while a return, exchange or refund on that order is still possible |
| Photos you email us | Deleted 30 days after delivery of the order they relate to |
| Support emails | As long as they are useful for resolving your request and any follow-up on the same order |
| Marketing preferences | Until you unsubscribe or ask us to delete them |
When information is no longer needed, we delete it or make it anonymous so it can no longer identify you.
6.1 A note on photos
No Game Faced product needs a photo: we do not take artwork uploads, and the tag is typed, not uploaded. The only photos we see are ones you choose to email, typically to show a problem with an item. Please crop out faces, addresses on labels and anything else we do not need. We use the photo only to help with your order and delete it 30 days after delivery.
7. How we protect information
Every page of gamefaced.shop is served over an encrypted HTTPS connection. Access to order data is limited to the people and providers who need it to make, ship or support your order, and payments are processed by the payment provider rather than on our own systems. No system is completely secure, so we also keep what we collect small: the tag preview never leaves your browser, and photos are deleted on a fixed schedule. If a security incident affects your personal information and the law requires notice, we will tell you.
8. Your rights and choices
Depending on where you live, you may have the right to:
- find out what personal information we hold about you and get a copy of it;
- correct information that is wrong, such as a misspelled shipping address;
- ask us to delete your information, except records we must keep by law;
- receive your information in a portable format;
- object to or limit certain uses, and withdraw consent you gave earlier;
- opt out of the sale or sharing of personal information or targeted advertising, although we do not sell or share it that way.
To make a request, email support@gamefaced.shop from the address used on your order, so we can confirm it is you. We may ask for an order number to verify your identity. We answer within the time the law sets, and we never treat you differently for using your rights.
8.1 Residents of the four countries we ship to
We sell to customers in the United States, Canada, Australia and New Zealand. Residents of US states with consumer privacy laws, and people covered by Canadian, Australian or New Zealand privacy law, can use the rights their law gives them through the same email address. If you are not satisfied with our answer, you may also contact the privacy regulator where you live.
8.2 Correcting a tag versus correcting your data
Changing the tag on an order is an order change, not a privacy request. If you spot a typo, email us with the order number within 24 hours of placing the order, as our Cancel or Change an Order page explains. After production starts, your record can still be corrected, but the printed item cannot.
9. Younger players
Esports clubs include school players, but the store itself is not directed to children under 13, and we do not knowingly collect personal information from them. Orders should be placed by an adult, such as a parent, a guardian or a club advisor buying for a mixed roster. A teenager’s handle typed by that adult is used only to print the jersey. If you believe a child has given us personal information directly, email us and we will delete it.
10. Where information is processed
Game Faced is based in New York, and orders ship from the USA. If you order from Canada, Australia or New Zealand, your information is processed in the United States and possibly in other countries where our service providers operate. When information moves across borders, we rely on the safeguards the law requires.
11. Changes to this policy
We update this policy when our tools or practices change, for example if an analytics tool is added, or when the law changes. The date at the top shows the latest version. If a change is significant, we will put a notice on the site or email customers whose orders are affected.
12. Contact us about privacy
Email support@gamefaced.shop with any privacy question or request; we reply within 24 hours on business days. Our postal address is Game Faced, 3813 Voorhis Ln, Seaford, NY 11783, US. Related pages: Terms of Service, Payment Methods, Intellectual Property Policy and Contact Us.