FAQs

Last updated: November 12, 2026

Quick stats before the questions

• One jersey is a full order. No minimum, no quote, no logo, no designer.
• Tags print exactly as typed, up to 16 characters, case kept. Numbers 0 to 99.
• Made in 1 to 3 business days after you order, then 7 to 14 business days in transit. Free shipping to the US, Canada, Australia and New Zealand.
• Returns: 60 days from delivery, any reason, personalised items included, free return label.
• Changes and cancellations: within 24 hours of ordering, by email to support@gamefaced.shop.

Your tag, your number, your squad name

Will my tag print exactly the way I type it?

Yes. Whatever is in the tag field when you add to cart is what we print, character for character. Capitals stay capitals, lowercase stays lowercase, and an underscore stays an underscore. A handle like “xX_Nova_Xx” prints as “xX_Nova_Xx”, not “XX_NOVA_XX” and not “xx nova xx”. We do not autocorrect, tidy up or change spacing. That is also why the product page asks you to tick “I checked my tag” before the jersey can go in the cart: the tick box is the final check, because we do not send a proof before printing.

Which characters can I use in a tag?

Letters A to Z in upper and lower case, numbers 0 to 9, the underscore, the hyphen, the period and single spaces. That covers most handles, including ones like “Ghost-7”, “k.ai” or “Late Night Lia”. Characters outside that set, such as symbols, emoji, accented letters or two spaces in a row, cannot be printed. If your usual handle uses one, pick the closest version made from the allowed characters, for example replacing a star symbol with a period or dropping it. Not sure? Email us the tag and we will tell you what prints.

My tag is long. Will it still fit?

The tag field takes up to 16 characters on a jersey back. Longer tags still fit, they just print smaller, because the lettering has to cover more width. The character counter on the product page tells you how it is going: “fits” means the tag sits comfortably, “getting tight” means it is near the limit and will print noticeably smaller. A 12-character handle like “xX_Nova_Xx” with its decorations is fine; if you are at 15 or 16 and want the letters bigger, consider a shorter version of your handle, such as dropping the “xX” wrappers.

Will my tag be readable on camera?

That is what the “on-cam check” on the product page is for. It shows the same jersey three ways: the full jersey, a seated waist-up crop like a webcam sees you, and a small thumbnail view like a viewer scrolling past. Every colourway comes with a tag colour that is already chosen to stand out against it, so a dark tag does not vanish on a dark jersey. If you are only ever seen from the chest up, look at the Caster Jersey, which puts your handle on the chest, where the camera actually looks.

Can I put a squad name on the front and my tag on the back?

Yes, that is the Squad Jersey. The squad name goes on the front, up to 14 characters, case kept. Your tag and number go on the back with the same rules as every other jersey. A shotcaller ordering for the whole squad types the same squad name in every slot and a different tag and number for each player.

Does personalisation cost extra?

No. The tag, the number and, on the Squad Jersey, the squad name are included in the price shown on the product page. The only price changes come from size: 2XL and 3XL add $2, 4XL and 5XL add $4.

I spotted a typo after ordering. Can I fix it?

Yes, if you email us within 24 hours of placing the order. Send your order number, the tag as you entered it and the tag as it should be to support@gamefaced.shop. Write both versions on separate lines so every capital and underscore is clear. The full steps are on Cancel or Change an Order. After the 24-hour window, the jersey may already be in production with the original tag.

I am buying a gift and I am not sure how the tag is spelled.

Check with the player first, or look at how the tag appears on their profile or stream. “Nova”, “NOVA” and “nova” are three different prints to us, and we print exactly what is typed. If the gift is a surprise, a friend or squadmate usually knows the exact spelling. If it turns out wrong anyway, the 60-day return window covers personalised items too.

Ordering, logos and what we are not

Do I need a logo, a designer, a minimum or a quote?

None of those. Every jersey is one of our own original role patterns, so there is no artwork to send. You pick a role, enter your tag, choose a size and check out. One jersey is a complete order, whether you are a solo streamer or a gift buyer, and a squad of five checks out just as easily through the squad lobby.

Can I upload my own logo or my team’s logo?

No. We do not take artwork uploads, and we do not print logos, team names or characters that belong to others. What you can personalise is your tag, your number and, on the Squad Jersey, your squad name in our lettering.

Is this a team jersey or a game’s jersey?

No. Game Faced jerseys are our own original designs: the patterns and the lettering are ours. We are not affiliated with any game, league, team, org or platform, and the jerseys are not copies of anything worn by a real team. The role names, Entry, Anchor, Support, Flex, Shotcaller and Caster, are our own pattern families, not classes from any game.

What do the roles mean?

Each role is one original jersey pattern. Entry is Breach, with a diagonal cut. Anchor is Bastion, with chest bands. Support is Relay, pinstripes with a pulse line. Flex is Shift, split halves. Shotcaller is Callout, corner brackets and a collar. Caster is Broadcast, a lower-third chest band. Pick the one you like; you do not need to play that role.

How does a squad order work?

The squad lobby has five slots. Fill them one by one: each slot takes its own tag, number and size, and flips to ready when it is complete. You can check out with one slot filled or all five. For a bigger roster, add more jerseys to the same cart.

Do you sell anything besides jerseys?

Yes, extras in the same role patterns: an arm sleeve, a pullover hoodie, a long sleeve jersey, a jersey tee and a desk mat. They are handy to add to a jersey order so the whole setup matches. Browse them in the shop.

Sizes and fit

What sizes do you have?

Adult unisex S, M, L, XL, 2XL, 3XL, 4XL and 5XL. 2XL and 3XL add $2; 4XL and 5XL add $4. The arm sleeve is One Size. The desk mat comes in 24 x 14 in and 36 x 16 in.

How do I pick a size?

Lay a jersey or tee you already like flat, measure it across the chest from armpit to armpit and from the collar to the hem, and compare. Exact measurements for each blank are confirmed by support on request. The Size Guide walks through it step by step, with advice for long seated sessions at a desk.

Can players in one squad order different sizes?

Yes. In the squad lobby each slot picks its own size, so one checkout can include an S, two Ls, a 2XL and a 5XL. The size price differences are added slot by slot and shown in the cart.

Timing and shipping

Will it arrive before match day?

Use this rule of thumb: allow up to 17 business days from order to door. That is up to 3 business days to make it, because every item is made after you order, plus up to 14 business days in transit. It is an estimate, not a promise. A five-stack ordering four weeks before a LAN is usually inside that window. If your event is closer than 17 business days away, we cannot offer a rush option, so email us before ordering and we will tell you honestly how the timing looks. Details are on Shipping and Delivery.

Where do you ship, and what does it cost?

We ship to the United States, Canada, Australia and New Zealand. Shipping is free, with no minimum order and no coupon needed. Orders ship from the USA. Transit is 7 to 14 business days to all four countries.

Will I pay import duties outside the US?

For parcels to Canada, Australia and New Zealand, import duties or taxes depend on the destination country. Check your country’s rules before ordering if you are unsure.

Can I cancel the whole order?

Yes, within 24 hours of placing it. Email your order number to support@gamefaced.shop and say you want to cancel. A cancellation inside that window is refunded in full. After 24 hours the items may already be in production, and the 60-day return route is the way to go once your order arrives.

My parcel seems late or has not shown up. What now?

First compare the date with the estimate: up to 3 business days to make plus up to 14 business days in transit. If it is past that, or the tracking status has stopped moving, email us with your order number and we will look into it with you and help.

How do I check where my order is?

Use the Order Tracking page with your order number and the email you used at checkout. If something looks stuck, email us and we will help.

Returns, refunds and payment

Can I return a jersey with my tag on it?

Yes. Every product can be returned within 60 days from delivery, personalised ones included, for any reason, including a wrong size or a change of mind. We send a free return label and there is no restocking fee. Start by emailing us with your order number. The process is on Returns and Exchanges.

When do I get my money back?

The refund is sent within 7 days of us receiving your return, to the original payment method. If you prefer, ask for store credit instead; it never expires. Cancellations made within the 24-hour window are refunded in full. See the Refund Policy.

How can I pay?

The payment options available are shown at checkout. See Payment Methods for how payment works. We never ask for card details by email.

Do you collect sales tax?

Sales tax is not added at checkout. The total you see in the cart is the total you pay us.

Account and privacy

Do I need to send a photo of myself or anything else?

No product needs a photo. If you ever email us a photo, for example to show a problem with an item, it is deleted 30 days after delivery. More on how we handle your details is in the Privacy Policy.

Do I need an account to order?

Checkout shows the options available when you get there. Whatever you choose, keep your order confirmation email: the order number in it is what you use for tracking, changes and returns.

Still have a question?

Email support@gamefaced.shop and we reply within 24 hours on business days. For a tidy subject line, use the formats on Submit a Ticket, or browse the Help Center for every support page in one place.