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\nA Game Faced support ticket is simply an email to support@gamefaced.shop with a subject line in the format below. There is no form to fill in and no account to create. The subject line tells us what you need before we even open the message, so your ticket lands in the right queue and gets a reply within 24 hours on business days.
\nThink of the subject line as your nameplate: three short parts, read left to right.
\nSeparate the parts with a space, a vertical bar and a space. If your keyboard makes the bar hard to find, a hyphen works too. What matters is that the code comes first and the order number comes second.
\nOne topic per ticket, please. If you want to change a tag on one jersey and return a different order, send two emails with two codes. They will each be answered within the same 24-hour target on business days, and neither gets lost inside the other.
\nPick the code that matches your request. The links in the last column open a new email with the code already in the subject; add your order number and note before you send.
\n| Code | \nUse it when | \nStart the email | \n
|---|---|---|
| GF-TAG | \nA tag, number or squad name needs correcting, within 24 hours of ordering | \nTag change ticket | \n
| GF-SIZE | \nYou want a different size on an order placed in the last 24 hours | \nSize change ticket | \n
| GF-CANCEL | \nYou want to cancel an order within 24 hours of placing it | \nCancel ticket | \n
| GF-WHERE | \nYour order seems late or the tracking status has stopped changing | \nWhere is my order ticket | \n
| GF-RETURN | \nYou want to send something back within 60 days from delivery | \nReturn ticket | \n
| GF-REFUND | \nYou have a question about a refund or want store credit instead | \nRefund ticket | \n
| GF-ITEM | \nSomething about an item you received does not look right | \nItem problem ticket | \n
| GF-ASK | \nYou have a question before buying: tag length, sizes, roles, timing | \nPre-order question ticket | \n
| GF-SQUAD | \nYou want us to look over a club or squad roster before checkout | \nRoster check ticket | \n
| GF-DATA | \nYou have a question about your personal details or privacy | \nPrivacy ticket | \n
| GF-IP | \nYou think something on the site uses your design or mark | \nDesign or copyright ticket | \n
Your email app may not open from these links on every device. If nothing happens, copy the code into a new email addressed to support@gamefaced.shop yourself; it works the same way.
\nGive us two lines: the tag as it was entered and the tag as it should be. If the order has several jerseys, say which one, for example “slot 2, size L”. Remember that we print exactly what is typed, so check every capital, underscore, hyphen, period and space in your correction. Allowed characters are letters A to Z and a to z, numbers 0 to 9, underscore, hyphen, period and single spaces, up to 16 characters. A number can be anything from 0 to 99, and a Squad Jersey squad name can be up to 14 characters. Send it within 24 hours of placing the order; the rules are on Cancel or Change an Order.
\nTell us which item, the size ordered and the size you want. Sizes run S, M, L, XL, 2XL, 3XL, 4XL and 5XL. If the new size has a different price (2XL and 3XL add $2, 4XL and 5XL add $4), we will explain in our reply how the difference is handled. Unsure which size? Check the Size Guide before you write. If the 24-hour window has passed, the return route below covers sizes for 60 days after delivery.
\nJust the order number and a line saying you want to cancel is enough. A cancellation within 24 hours of placing the order is refunded in full. If you only want to cancel one jersey from a squad order, say which one.
\nFirst, check Order Tracking with your order number and checkout email. If it is past the estimate of up to 3 business days to make plus up to 14 business days in transit, or the status is not moving, send this ticket with the destination country and the last status you saw. We will look into it and help.
\nList the items you want to return and, for an exchange, the size you want instead. Returns are accepted for 60 days from delivery, for any reason, on every product including personalised ones. We send you a free return label and there is no restocking fee. Please wait for our reply with the label before posting anything. The full process is on Returns and Exchanges.
\nTell us the date you sent your return and, if you prefer store credit instead of a refund, say so. Refunds are sent within 7 days of us receiving the return, to the original payment method. Store credit never expires. Details on the Refund Policy.
\nDescribe what is wrong and which item it is. You can attach a photo if it shows the problem clearly; any photo you send is deleted 30 days after delivery. We will reply with the next steps.
\nAsk anything that helps you choose. Typical questions: will a 15-character handle look too small, is the Caster Jersey better for a desk setup, can an order reach Australia before a bracket in early spring, what are the measurements of a particular blank. Put the product name in your note and the tag in the body if your question is about printing.
\nType the roster as plain text, one player per line: tag, number, size, and the squad name if you are ordering the Squad Jersey. We will point out any characters that cannot print or tags close to the 16-character limit. Please type it rather than sending a screenshot, so capitals and underscores stay exact. You still place the order yourself through the squad lobby.
\nFor privacy questions, tell us what you would like to know or change; our Privacy Policy explains what we hold. For design concerns, read the Intellectual Property Policy and the DMCA page first, then include the details those pages ask for.
\nTime-sensitive tickets, like a typo or a cancellation, are judged by when you sent them. If you email within 24 hours of ordering, your request is inside the window even if our reply comes the next business day.
\nSubject: GF-TAG | Order 10482 | xX_Nova_Xx
\nBody: “Hi, I ordered a Gamer Tag and Number Jersey an hour ago. I entered Nova_Xx but it should be xX_Nova_Xx, with a lowercase x, capital X and underscore at the start. Number stays 7.”
Subject: GF-ASK | No order | LAN in 4 weeks, 5 jerseys
\nBody: “We are a squad of five, sizes M, L, L, 2XL and 4XL, shipping to the US. Our LAN is about four weeks away. Is that enough time?” Our reply will walk through the rule of thumb: up to 17 business days in total, an estimate rather than a promise.
Subject: GF-RETURN | Order 10777 | Size L to XL
\nBody: “My son’s birthday jersey is too tight. Can I return it and get an XL instead?” Personalised items are covered by the 60-day return, and we send a free return label.
Subject: GF-SQUAD | No order | Club roster, 8 players, Canada
\nBody: a typed list of eight lines, each with a tag, a number and a size, three of them 2XL or larger, plus the question “Anything here that will not print?” We reply with notes on each line. For a parcel to Canada, import duties or taxes depend on the destination country, so the advisor checks those rules with the school before checking out.
| Code | \nMust include | \nHelpful extras | \n
|---|---|---|
| GF-TAG | \nOrder number, old tag, new tag | \nWhich slot or size, if several jerseys | \n
| GF-SIZE | \nOrder number, item, old and new size | \nLaid-flat measurements of a tee that fits | \n
| GF-CANCEL | \nOrder number | \nWhich item, if cancelling only part | \n
| GF-WHERE | \nOrder number, destination country | \nLast status shown on tracking | \n
| GF-RETURN | \nOrder number, items, reason if you like | \nThe size you want for an exchange | \n
| GF-REFUND | \nOrder number, date the return was sent | \nStore credit preference | \n
| GF-ITEM | \nOrder number, what is wrong | \nA clear photo | \n
| GF-ASK and GF-SQUAD | \nYour question, product name | \nTags typed out, event date, country | \n
Never put card numbers, security codes, bank details, passwords, login codes or government ID numbers in a ticket. We do not need them to help you, and payment only ever happens at checkout. If you receive an email asking for any of these in our name, do not reply; forward it to support@gamefaced.shop instead.
\nThe Help Center sorts every support page by stage, the FAQs answer the common tag and timing questions in a line or two, and Contact Us has our business address. If none of those settle it, send your ticket and we will take it from there.
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