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\nPaying for a Game Faced jersey is the last step in the queue: role picked, tag typed, “I checked my tag” ticked, and now the checkout screen. This page explains how payment works at that point, where to see which payment options are open for your order, when you are charged, how your payment details are handled, what to do if a payment does not go through, and how money comes back to you when you cancel or return something. The payment options available are shown at checkout, before you confirm anything.
\nThe payment options open to you are listed on the checkout page, under your order summary, once you have entered your details. That list is the definitive one: it reflects what is available for your order at the moment you check out. We keep this page free of logos and brand lists on purpose, so that it never shows an option that checkout does not offer.
\nPick an option on the checkout screen, follow its steps, and the order is placed once the payment is completed. If you do not see an option you were hoping to use, email us before ordering and we will tell you what is available.
\nWe do not take payment through support emails, through links sent in a chat, by phone or in person. Every Game Faced payment happens on the checkout page of gamefaced.shop. If someone asks you to pay for a Game Faced order in any other way, do not pay, and forward the message to support@gamefaced.shop.
\nBefore you confirm, the checkout page shows every part of the price:
\nPrices are shown in the currency displayed on the product pages and at checkout. If your card or account is in another currency, your bank or payment provider may convert the amount and can add a conversion fee of its own. That fee is set by your provider, not by us, so check with them if you pay from Canada, Australia or New Zealand and want to know the exact figure.
\nA five-stack fills all five slots in the squad lobby: three players in M and L, one in 2XL and one in 5XL. At checkout, the item lines show the 2XL jersey with $2 added and the 5XL jersey with $4 added. The tags and numbers on all five jerseys add nothing, and shipping is zero. One payment covers the whole lobby.
\nYou are charged when you complete payment at checkout. Production does not start before that. If a payment is not completed, the order is not made: if you see an order waiting for payment, finish the payment or place the order again. Once payment is confirmed, your order enters the 1-3 business day make stage described on our Shipping & Delivery page.
\nBecause every item is printed after payment, the 24-hour window for changes and cancellations starts at the moment the order is placed. See Cancel or Change an Order if you need to change a tag, size or address.
\nThe whole site, checkout included, runs over an encrypted HTTPS connection; look for the padlock in your browser’s address bar. Payment details are entered within the payment step on the checkout page and handled by the payment provider for the option you choose. Game Faced does not ask for, receive or store your full card number or account password by email, and support never needs them to help with an order.
\nYour bank or payment provider may sometimes ask you to confirm a payment, for example with a code sent to your phone or a prompt in its app. That check comes from your provider, not from us, and it helps protect your account. Complete it as your provider asks and the payment continues.
\nFor how we handle the personal information you give at checkout, such as your name, email and address, read our Privacy Policy.
\nPayments are sometimes declined for reasons that have nothing to do with the order. The usual causes:
\nCheck your details and try again, try another of the options shown at checkout, or contact your bank to approve the payment. A declined payment does not create a paid order, so you are not charged for an order that did not go through. If you still cannot pay, email us with a description of the message you saw and we will help you sort it out.
\nIf you tried a payment twice and see two charges, one of them may be a pending authorisation that your bank releases by itself. If both still show as completed charges, email us with your order number and the dates and amounts you see, and we will look into it with you.
\nOne checkout means one payment. Squad orders through the lobby are paid by one person, often the shotcaller or whoever collected the money. If your players would rather pay separately, each player can place their own order for their own jersey; there is no minimum, so a single jersey is a complete order. Separate orders each ship free.
\nAdvisors ordering for a club roster pay at checkout like any other customer, using the options shown there. If your school needs paperwork or has a specific way of paying, email us before ordering and we will tell you what we can do.
\nA gift buyer pays for the order and can ship it straight to the player. If the jersey is ever returned, the refund goes back to the payment method the buyer used, unless the buyer asks for store credit instead.
\nThe store does not add sales tax at checkout, so you will not see a sales tax line in your order total. For parcels to Canada, Australia and New Zealand, import duties or taxes depend on the destination country and are set by that country’s rules. If you would like to understand possible charges for a club order before buying, email us and we will help.
\nWhen you return an item, you can ask for store credit instead of a refund. Store credit never expires. To use it on a later order, email us before you check out and we will explain how to apply it to your order. Credit is useful when a squad plans to reorder for a new season, or when a streamer wants to try a different role pattern once a new design lands.
\nThe full rules, with examples, are on our Refund Policy and Returns & Exchanges Policy pages.
\nIf you exchange an item for a size or product at a different price, we explain the difference before anything is printed. A lower price means the difference comes back to your original payment method or as store credit, whichever you choose. A higher price is only charged after you agree to the amount.
\nA minute spent here saves an email later. Before you confirm payment, run down this list:
\nAll good? Pick a payment option on the checkout page and complete it. Your order confirmation email arrives once the payment goes through.
\nGame Faced support only ever writes from support@gamefaced.shop. We will never ask you to send a card number, security code, account password or one-time code by email or chat. If a message asks for any of these and claims to be from us, it is not genuine. Do not reply with details, and forward it to support@gamefaced.shop so we know about it.
\nWhen you email us about a payment, include your order number and, if useful, the last few characters of a transaction reference from your statement. That is all we need to find the payment.
\nEmail support@gamefaced.shop with your order number, or the word “checkout” in the subject if you have not placed an order yet. We reply within 24 hours on business days. Our Terms of Service set out the general terms of buying from Game Faced, and the FAQs answer the common questions about tags, sizes and delivery. Ready to check out? Start at the shop.
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