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\nTo track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.
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Type your order number and the email address you used at checkout into the form above to pull up your Game Faced order. Think of it as the lobby screen for your parcel: it shows which stage the order has reached, from “made to order” to “on its way”. Below the form, this page explains where to find the details the form asks for, what every status means, how long each stage usually lasts and what to do if the screen has not moved when match day is getting close. If the form does not find your order, email support@gamefaced.shop and we reply within 24 hours on business days.
\nYour order number is in the order confirmation email we send the moment checkout completes, and again in the shipping email. It is a number only; type it into the form without any spaces or symbols in front of it. The email address must be the one entered at checkout, which is not always the one you check most often.
\nIf the form says it cannot find an order, the most common reasons are a typo in the email address, a different email from the one used at checkout, or an order number copied with an extra character. Try again carefully; if it still fails, email us with your name and shipping address and we will find it.
\nYou do not have to keep refreshing the form. The main checkpoints of an order arrive in your inbox:
\nAdd support@gamefaced.shop to your contacts so these emails are less likely to land in spam. No account is needed to use the tracking form; the order number and checkout email are enough.
\nThe status shown by the form is the store’s own record of your order. Here is what each one means and what, if anything, you need to do.
\n| Status | \nWhat it means | \nWhat you should do | \n
|---|---|---|
| Pending payment | \nThe order was started but the payment has not been completed, so nothing has gone into production. | \nFinish the payment, or place the order again. Production only starts after payment. | \n
| Failed | \nThe payment did not go through. | \nCheck your details or try another payment option shown at checkout, then place the order again. See Payment Methods. | \n
| On hold | \nWe need to check something before the order can go ahead, for example a payment confirmation. | \nWatch your inbox; if we need anything from you, we email you. Questions are welcome at any time. | \n
| Processing | \nPayment is confirmed and your items are being made with your tag, number and squad name. This is the 1-3 business day make stage. | \nNothing, unless you need a change. Changes are possible within 24 hours of ordering. | \n
| Completed | \nYour order has left us and is with the delivery service. | \nWatch for the shipping email and follow any tracking details in it. Transit is 7-14 business days. | \n
| Cancelled | \nThe order was cancelled, by your request within 24 hours or by us with an email explaining why. | \nNothing; the refund for a cancelled order is sent within 7 days of the cancellation being confirmed. | \n
| Refunded | \nA refund for all or part of the order has been sent. | \nLook for the credit on your original payment method; your provider sets how quickly it shows. | \n
Once your order shows as completed, the shipping email carries any tracking details for your parcel. The wording on a delivery service’s tracking page varies, but most parcels pass through the same stages:
\n| Stage | \nWhat it usually means | \nWhat to do | \n
|---|---|---|
| Label created | \nThe shipment is registered and waiting for its first scan. | \nGive it a little time; first scans can take a while to appear. | \n
| In transit | \nThe parcel is moving through the network toward you. | \nNothing. Gaps of a few days between scans are common. | \n
| Customs or import processing | \nFor Canada, Australia and New Zealand: the parcel is being cleared into your country. | \nWatch for any notice about import duties or taxes, which depend on the destination country. | \n
| Out for delivery | \nThe parcel is on the local delivery round. | \nMake sure someone can receive it, especially at a school or office. | \n
| Delivered | \nThe delivery service has marked the parcel as handed over or left at the address. | \nIf you cannot find it, see the section on missing parcels below. | \n
| Delivery exception | \nSomething has interrupted delivery, such as an address problem, a closed building or a failed attempt. | \nRead the notice on the tracking page and email us with your order number so we can help. | \n
Every jersey, hoodie, sleeve and desk mat is printed after your order, so the first part of the wait happens with us: 1-3 business days in the make stage. Then the parcel ships from the USA and spends 7-14 business days in transit, whether it is heading to Seattle, Toronto, Brisbane or Wellington. Add those together and the rule of thumb is up to 17 business days from order to door. Business days skip weekends and public holidays, so a 17-business-day stretch is closer to three and a half calendar weeks.
\nMixed orders follow the same clock. A squad order with five jerseys and two arm sleeves, or a jersey with a matching desk mat, goes through the make stage together. If a large order leaves in more than one parcel, the shipping email tells you, and each parcel can move at a slightly different pace.
\nTracking is most stressful when there is a date on the calendar. Here is how to read it calmly.
\nYour five-stack ordered four weeks before the event. The order shows “Processing” for two business days, then “Completed”. The parcel is now in its transit stage, and the next useful milestone is the first scan on the tracking page. If the LAN is ten business days away and the parcel shows “In transit”, you are inside the usual range. Keep an eye on it, but there is nothing to do yet.
\nA creator planning a stream in a set week checks the form and sees “Processing” on day two. That is normal: the make stage is up to 3 business days. If it is still processing well past that, email us with the order number and we will check on it.
\nIf you ordered a gift and the birthday is near, use the form to see whether the order has shipped, then follow the tracking details in the shipping email. If the timing looks tight, email us; we will tell you exactly what we can see on the shipment.
\nTransit times are estimates, and parcels sometimes run slower, especially around holidays or when crossing a border. If your order has gone past the 17-business-day estimate, or the tracking page has stopped updating for a long stretch, email support@gamefaced.shop with your order number. We will look into the shipment, tell you what we find and help you with the next step.
\nWhen you write, it helps to include the last tracking event you can see and the date it shows. You do not need to contact the delivery service yourself first.
\nOpen it, try the jersey on and check the print against the tag you typed. If anything is not right, whether it is the size, a tag you wish you had typed differently or an item that arrived damaged, every product can be returned or exchanged within 60 days of delivery with a free return label. Start with our Returns & Exchanges Policy; the money side is explained on the Refund Policy page. If you want to show us a problem with a photo, any photo you email us is deleted 30 days after delivery.
\nTracking tells you where an order is; it cannot change it. To fix a tag, a size or an address, email us within 24 hours of placing the order, as explained on Cancel or Change an Order. After that window, the order continues as placed, and the return route is there once it arrives.
\nEmail support@gamefaced.shop with your order number in the subject line, or open a ticket through Submit a Ticket. We reply within 24 hours on business days. For full delivery details, read Shipping & Delivery; for other questions, the Help Center and Contact Us page are the next stop.
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