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\nThis page is the main menu for Game Faced support. Every help page on the site is linked from here, sorted by the stage you are at: still choosing, order placed, parcel on the way, or jersey already on your back. Find your stage, open the right page, and if nothing answers your question, email support@gamefaced.shop. A person replies within 24 hours on business days.
\nYes, exactly as typed, up to 16 characters. Allowed: letters, numbers 0 to 9, underscore, hyphen, period and single spaces. More on tag rules in the FAQs.
\nAllow up to 17 business days in total: up to 3 to make, up to 14 to deliver. It is a planning estimate, not a promise, and there is no rush option. See Shipping and Delivery.
\nNot if you email us within 24 hours of ordering with your order number and the corrected tag. Steps on Cancel or Change an Order.
\nYes. 60 days from delivery, any reason, free return label, no restocking fee. Steps on Returns and Exchanges.
\nMeasure a jersey or tee you already own, laid flat, and compare. Sizes run S to 5XL. The Size Guide explains how.
\nEvery Game Faced jersey is built on one of six original role patterns. Breach for Entry, Bastion for Anchor, Relay for Support, Shift for Flex, Callout for Shotcaller and Broadcast for Caster. You do not need to play the role to wear it; pick the pattern you like the look of.
\nThree jerseys take your details. The Gamer Tag and Number Jersey puts your tag and a number from 0 to 99 on the back in any role pattern. The Squad Jersey adds a squad name on the front, up to 14 characters. The Caster Jersey puts your handle on the chest for anyone seen mostly from the chest up, like a host or caster at a desk. Personalisation costs nothing extra.
\nPrefer a ready-made look? Each role also has set-design jerseys, and the extras, an arm sleeve, pullover hoodie, long sleeve jersey, jersey tee and desk mat, come in the same patterns. Browse everything in the shop.
\nAdult unisex sizes S, M, L, XL, 2XL, 3XL, 4XL and 5XL. 2XL and 3XL add $2, 4XL and 5XL add $4. The arm sleeve is One Size, and the desk mat comes in 24 x 14 in or 36 x 16 in. Because exact blank measurements are confirmed by support on request, the Size Guide shows you how to measure something you already wear, and what to think about if you spend long sessions seated.
\nOn each jersey page, the on-cam check shows the jersey full, cropped waist-up as a webcam sees it, and shrunk to a thumbnail. Each colourway has a pre-chosen tag colour so the letters stay readable. The character counter says “fits” or “getting tight” as you type, so you know before checkout if a long handle will print small.
\nNo logo, no artwork, no designer, no quote and no minimum. One jersey is a whole order. We also do not take artwork uploads or print anyone else’s logos, team names or characters, and we are not affiliated with any game, league, team, org or platform. The About Us page tells you more about how the store works.
\nRight after checkout you receive a confirmation email with your order number. Read the tag in it carefully: we do not send a proof, and the “I checked my tag” tick box was the final check. If something is off, you have 24 hours from placing the order to change it or cancel. Email the order number and what should change to support@gamefaced.shop. The full rules are on Cancel or Change an Order.
\nExample: a squad captain filled five lobby slots and realises slot 3 should be number 21, not 12. One email, inside 24 hours, naming slot 3’s tag, the old number and the new number, is all it takes.
\nThe payment options available are shown at checkout, and payment only ever happens there. We never ask for card details by email or any other way. Sales tax is not added at checkout. Read Payment Methods for the details.
\nEvery item is made after you order, which takes 1 to 3 business days. A squad order with five different tags is made as one order.
\nWe ship to the United States, Canada, Australia and New Zealand, free, with no minimum and no coupon. Orders ship from the USA, and transit takes 7 to 14 business days to each of those countries. For Canada, Australia and New Zealand, import duties or taxes depend on the destination country. All of this is set out on Shipping and Delivery.
\nEnter your order number and checkout email on Order Tracking to see the latest status. If your parcel looks late compared with the estimate, or the status has not changed for a while, email us with the order number and we will help you find out what is going on.
\nEvery product can come back within 60 days from delivery, for any reason, personalised items included. Wrong size, changed your mind, the player already had one: all covered. We pay for change-of-mind return postage by sending a free return label, and there is no restocking fee. Email your order number and the item you are returning to start. The step-by-step guide is on Returns and Exchanges.
\nOnce your return reaches us, the refund is sent within 7 days to the original payment method. Prefer store credit? Ask for it instead of a refund; it never expires. Cancellations inside the 24-hour window are refunded in full. See the Refund Policy for how and when money moves.
\nEmail us with your order number and a description of the problem. A photo can help us understand it, but no product needs one, and any photo you send is deleted 30 days after delivery. We will reply with the next steps within 24 hours on business days.
\nWe only use the details needed to make, ship and support your order. The Privacy Policy explains what we collect at checkout, why we need it and the choices you have about it. Keep your confirmation email: the order number is the key to tracking, changes and returns.
\nThe Terms of Service cover how orders, personalisation and pricing work, and that they are governed by New York law.
\nOur role patterns and lettering are original. If you believe something on the site uses your work, the Intellectual Property Policy explains our approach, and the DMCA page lists what a copyright notice should contain and where to send it.
\nYou are probably seen seated and waist-up. Use the on-cam check, keep long handles in mind with the counter, and look at the Caster Jersey if your back never faces the camera. Measure the tee you usually stream in for sizing.
\nUse the squad lobby: five slots, each with its own tag, number and size from S to 5XL. Collect every player’s tag in writing before you start, so capitals and underscores are right. Work back from your event with the 17-business-day rule of thumb. Club advisors can email a typed roster for a quick check before checkout.
\nConfirm the exact spelling of the tag with someone who knows the player. If you do not know their size, measure a tee they already wear, or rely on the 60-day return window and free return label if it does not fit. The Contact Us page lists what to include if you want our help.
\nMost help requests before an event come down to timing and spelling. This checklist puts both in order, counted back from your event date in business days. Weekends and public holidays do not count, so a date that looks four weeks away on the calendar is roughly 20 business days away.
\n| When | \nWhat to do | \n
|---|---|
| Before you open the product page | \nCollect every tag in writing, exactly as each player wants it, plus their number and size | \n
| At least 17 business days before the event | \nFill the lobby, run the on-cam check, tick “I checked my tag” and check out | \n
| Within 24 hours of ordering | \nReread the confirmation email and email us any correction with the order number | \n
| Up to 3 business days after ordering | \nYour order is being made; nothing for you to do | \n
| Up to 14 business days after that | \nYour parcel is in transit; check Order Tracking if you want an update | \n
| Fewer than 17 business days left | \nEmail us before ordering for an honest read on timing; there is no rush option | \n
| Page | \nOpen it when you want to | \n
|---|---|
| FAQs | \nGet short answers about tags, sizes, timing and returns | \n
| Order Tracking | \nSee the status of an order you placed | \n
| Shipping and Delivery | \nCheck countries, making time and transit time | \n
| Cancel or Change an Order | \nFix a typo, swap a size or cancel within 24 hours | \n
| Returns and Exchanges | \nSend something back within 60 days | \n
| Refund Policy | \nKnow when and how your money comes back | \n
| Size Guide | \nChoose between S and 5XL with confidence | \n
| Payment Methods | \nSee how paying at checkout works | \n
| Submit a Ticket | \nEmail us with a subject line that gets sorted fast | \n
| Contact Us | \nFind our email and business address | \n
| DMCA | \nSend a copyright notice | \n
| Intellectual Property Policy | \nRead how we handle designs and marks | \n
| Sitemap | \nSee every page and category on the site | \n
Open a ticket on the Submit a Ticket page or write straight to support@gamefaced.shop. Include your order number if you have one. We reply within 24 hours on business days, and the reply comes from a person who can see your order.
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