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\nGame Faced answers by email only. Write to support@gamefaced.shop and a real reply lands within 24 hours on business days. There is no phone line, no live chat and no social inbox, so the email address above is the one place where every question, change and return starts.
\nWant a ready-made subject line that gets sorted fast? Open the Submit a Ticket page and copy the format for your topic.
\nEvery jersey we sell carries something personal: a tag, a number, sometimes a squad name across the front. When you ask us to fix a letter, swap a size or check a spelling, we want the exact characters in writing, next to your order number, where neither side can mishear them. A spoken “x, capital X, underscore” over a phone is how typos happen. An email keeps the record clean for you and for the person who prints your order.
\nEmail also means you can write whenever you are free: between scrims, after a late stream, during a lunch break at school. You do not need to wait in a queue or stay online for a chat window. Send it, close the tab, and the answer will be waiting in your inbox.
\nWe do not run accounts on social platforms, so if you see a profile using our name somewhere, it is not us. The only address that reaches the Game Faced support desk ends in @gamefaced.shop.
\nWe reply within 24 hours on business days. Business days are Monday to Friday, excluding public holidays. A message sent on a Saturday afternoon is answered within 24 hours of the following Monday morning, not on Sunday night. If your question is about a typo, please do not wait for the weekend to pass before writing: the 24-hour change window starts when you place the order, so send your email the moment you spot the problem. The time stamp on your email is what we look at.
\nSome questions need two messages, for example when we ask you to confirm the exact spelling of a tag or the size each player wants. Every reply in the thread follows the same 24-hour target on business days. To keep things quick, reply inside the same thread instead of starting a new email, so the whole history stays together.
\nMost back-and-forth comes from a missing detail. Use this checklist before you press send and you will usually get a full answer in one go.
\nMany questions are covered in detail on our help pages. The table below points each topic to the page that answers it, so you can check there first and email us only if something is still unclear.
\n| Your question | \nBest page | \nStill stuck? Email us with | \n
|---|---|---|
| Where is my order right now? | \nOrder Tracking | \nOrder number and checkout email | \n
| How long does making and delivery take? | \nShipping and Delivery | \nDestination country and your event date | \n
| I typed my tag wrong | \nCancel or Change an Order | \nOrder number, old tag, new tag, within 24 hours | \n
| Wrong size, want to send it back | \nReturns and Exchanges | \nOrder number, item, size you want | \n
| When will my money come back? | \nRefund Policy | \nOrder number and the date you sent the return | \n
| Which size should I pick? | \nSize Guide | \nProduct name and your laid-flat measurements | \n
| Allowed tag characters, long tags, on-cam reading | \nFAQs | \nThe tag you want to print | \n
| How do I pay? | \nPayment Methods | \nWhat you see at checkout | \n
| How you use my details | \nPrivacy Policy | \nYour question about your data | \n
| Someone is using a design that belongs to me | \nIntellectual Property Policy and DMCA | \nThe notice details listed on those pages | \n
If you are not sure which page applies, the Help Center groups every topic by stage: before you order, while it is being made, after it arrives.
\nYou ordered a Gamer Tag and Number Jersey for your handle, went back to the confirmation email, and noticed the tag reads “Nova_Xx” when it should be “xX_Nova_Xx”. Reply to us straight away with the subject line from our ticket page, your order number, the tag as entered and the tag as it should be. Because you are inside the 24-hour window, we can update it. We print exactly what is in the order, so the change only counts once we confirm it in writing.
\nA shotcaller is ordering for a five-stack and wants to know if each player can have a different size. Yes: in the squad lobby every slot picks its own size, from S to 5XL. 2XL and 3XL add $2, 4XL and 5XL add $4, and the cart shows the total before checkout. If you have one player who is unsure, the Size Guide explains how to measure a jersey they already own. If you still want a second opinion, email us their laid-flat numbers and the product name and we will help.
\nA parent wants to order a birthday jersey and asks whether the tag should be “Nova” or “NOVA”. We cannot know which the player uses, and we do not send a proof before printing: what you type is exactly what we print. The best move is to ask the player, or look at how the tag appears on their own profile or stream overlay, then type it exactly that way and tick “I checked my tag”. We are happy to answer anything about the product itself while you check.
\nYou do not need an order to write to us. Ask about anything that helps you choose:
\nThere is no quote step and no minimum. One jersey is a full order, so a solo streamer gets the same answer as a club advisor buying for a whole roster.
\nSchool esports club advisors and community organisers sometimes ask whether they need a special process. You do not: each player is a slot in the squad lobby with their own tag, number and size, and you can add more jerseys to the same cart. Prices are shown on each product page, so there is nothing to request first. If you want us to look over a roster before you check out, for example to spot tags that use characters we cannot print, send the list as plain text in an email and we will reply with notes. Please type the tags rather than pasting a screenshot, so capitals and underscores stay exact.
\nWe ship to the United States, Canada, Australia and New Zealand, with free shipping and no minimum order. For Canada, Australia and New Zealand, import duties or taxes depend on the destination country.
\nKeep your accounts safe. We will never ask you to send any of the following, and you should not include them in a message to us:
\nIf you receive an email that claims to be from Game Faced and asks for any of these, do not reply to it. Forward it to support@gamefaced.shop so we can let you know whether it came from us.
\nTo set expectations: we cannot print logos, team names or characters that belong to someone else, and we do not take artwork uploads. Every role pattern and the lettering are our own original designs, and Game Faced is not affiliated with any game, league, team, org or platform. If you ask us to add another organisation’s mark, we will politely say no. We also cannot offer a rush option or promise a delivery date, because transit time depends on the parcel’s route once it leaves us.
\nGame Faced
\n3813 Voorhis Ln
\nSeaford, NY 11783
\nUnited States
This is our business address for written correspondence. It is not a returns address: please do not mail items here without first emailing us, because returns use the free return label we send you. Orders ship from the USA. For anything else, the fastest route is always support@gamefaced.shop.
\nWrite your email, add your order number if you have one, and send it to support@gamefaced.shop. If you like a tidy inbox, the Submit a Ticket page gives you subject lines for each topic. If you are still browsing, head back to the shop and pick your role.
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