{"page":{"id":482,"title":"About Us","handle":"about-us","url":"https://gamefaced.shop/about-us/","body_html":"<p class=\"policy-updated\">Last updated: <time datetime=\"2026-11-12\">November 12, 2026</time></p>\n<p>Game Faced makes original esports jerseys with your tag on them. You pick a role, type your tag or handle, add a number, and ready up. There is no logo to send, no designer to brief, no quote to wait for and no minimum: one jersey is a full order. Whether you stream solo, play in a five-stack or are buying a birthday gift for a player whose handle you know better than their game, the store is built so that you can go from an empty field to a finished order in a few screens.</p>\n<section class=\"policy-summary\">\n<h2>Game Faced in one screen</h2>\n<ul>\n<li>Six roles, each one of our own original jersey patterns: Entry, Anchor, Support, Flex, Shotcaller and Caster.</li>\n<li>Your tag prints exactly as you type it, up to 16 characters, capitals and underscores included.</li>\n<li>One jersey is a full order; a squad of up to five can fill a lobby in one checkout, with mixed sizes from S to 5XL.</li>\n<li>Free shipping to the United States, Canada, Australia and New Zealand; orders ship from the USA.</li>\n<li>60-day returns on every product, personalised ones included, with a free return label.</li>\n<li>Support by email at <a href=\"mailto:support@gamefaced.shop\">support@gamefaced.shop</a>, with a reply within 24 hours on business days.</li>\n</ul>\n</section>\n<h2>Why the store looks like a game menu</h2>\n<p>Most custom jersey shops are built for organisations. They open with a quote form, ask for a logo file, want a roster spreadsheet and only make sense once you have a whole team and a budget. That leaves out the players who are easiest to forget: the streamer who wants one good look for the webcam, the duo that wants to match for a weekend bracket, the parent who knows their teenager&#8217;s handle and a shirt size and nothing more.</p>\n<p>Those buyers already know how to pick a loadout. They do it every time they open a game: a select screen with a row of cards, a field for a name, a ready button. So that is how Game Faced works. Instead of a form, you get a role card. Instead of a design brief, you get a tag field. Instead of an invoice, you get a cart that says your lobby is ready.</p>\n<h2>Pick a role: six original patterns</h2>\n<p>Every role is a jersey pattern we drew ourselves. They are not copies of any team&#8217;s kit, and the role names are plain words players use, not any game&#8217;s class names. Pick the one that matches how you play, or simply the one that looks right on you.</p>\n<table class=\"policy-table\">\n<caption>The six Game Faced roles and their patterns</caption>\n<thead>\n<tr>\n<th scope=\"col\">Role</th>\n<th scope=\"col\">Pattern</th>\n<th scope=\"col\">What it looks like</th>\n<th scope=\"col\">Browse</th>\n</tr>\n</thead>\n<tbody>\n<tr>\n<td>Entry</td>\n<td>Breach</td>\n<td>A diagonal cut across the body, the first one through the door</td>\n<td><a href=\"/product-category/entry/\">Entry jerseys</a></td>\n</tr>\n<tr>\n<td>Anchor</td>\n<td>Bastion</td>\n<td>Solid bands across the chest, steady and square</td>\n<td><a href=\"/product-category/anchor/\">Anchor jerseys</a></td>\n</tr>\n<tr>\n<td>Support</td>\n<td>Relay</td>\n<td>Pinstripes with a pulse line running through them</td>\n<td><a href=\"/product-category/support/\">Support jerseys</a></td>\n</tr>\n<tr>\n<td>Flex</td>\n<td>Shift</td>\n<td>Split halves, for the player who fills whatever slot is open</td>\n<td><a href=\"/product-category/flex/\">Flex jerseys</a></td>\n</tr>\n<tr>\n<td>Shotcaller</td>\n<td>Callout</td>\n<td>Corner brackets and a collar, for the voice on comms</td>\n<td><a href=\"/product-category/shotcaller/\">Shotcaller jerseys</a></td>\n</tr>\n<tr>\n<td>Caster</td>\n<td>Broadcast</td>\n<td>A lower-third band across the chest, like a nameplate under a player cam</td>\n<td><a href=\"/product-category/caster/\">Caster jerseys</a></td>\n</tr>\n</tbody>\n</table>\n<p>The same role pattern carries over to the extras, so an arm sleeve or a desk mat added to a Support jersey order shows the same Relay pinstripes and pulse line. A squad can all wear one role, or each player can choose their own and still look like a lineup when they stand together.</p>\n<h2>Enter your tag: printed exactly as typed</h2>\n<p>Your tag is the part of the jersey that is really yours, so the rules are simple and the same for everyone:</p>\n<ul>\n<li>Up to 16 characters on the jersey back.</li>\n<li>Letters A–Z and a–z, numbers 0–9, underscore, hyphen, period and single spaces.</li>\n<li>Capitals and lowercase are kept as you type them; we never &#8220;tidy up&#8221; a tag.</li>\n<li>A number from 0 to 99, and on the Squad Jersey a squad name of up to 14 characters on the front.</li>\n<li>Personalisation costs nothing extra.</li>\n</ul>\n<p>A long tag is welcome. Take a handle like &#8220;xX_Nova_Xx&#8221;: mixed case, two underscores, ten characters. It prints exactly like that, in that order. Longer tags simply print smaller to fit the back, and as you type, the product page shows a live preview on a drawn jersey with a character counter that reads &#8220;fits&#8221; or &#8220;getting tight&#8221;, so you see the trade-off before you order.</p>\n<p>There is no proof stage before printing. That is deliberate: it is what lets one jersey be a complete order without emails back and forth. Instead, the product page asks you to tick &#8220;I checked my tag&#8221; before the item can go in the cart. If you are buying for someone else and are not sure whether it is &#8220;Nova&#8221; or &#8220;NOVA&#8221;, ask the player first; we print what is typed. And if you notice a typo an hour after ordering, email us with the order number within 24 hours of placing the order and we will change it.</p>\n<h2>Check it on cam before you buy</h2>\n<p>A jersey worn on stream is rarely seen whole. Viewers see a seated player from the waist up, often in a small window in the corner of the screen. A tag that looks great on a flat product photo can disappear at thumbnail size or sit too low to be seen over a desk.</p>\n<p>So every customisable product page includes an on-cam check: the same preview with your tag shown three ways, as a full jersey, as a seated waist-up crop and as a small thumbnail. Switch between them before you choose. If your tag only reads on the full view, try a shorter handle, a different role pattern or a different product.</p>\n<p>That last option is why the <a href=\"/products/caster-jersey-handle-on-chest/\">Caster Jersey</a> exists. Casters and hosts are often only ever seen from the chest up, so this jersey puts the handle on the chest, where the camera actually looks, instead of across the back where nobody on stream will see it.</p>\n<h2>Fill the lobby: one jersey is a full order</h2>\n<p>Squads buy differently from solo players, so the store gives them a squad lobby with five slots. Each slot takes one player&#8217;s tag, number and size, and you fill them one by one. Empty slots stay open; a filled slot shows as ready. Check out at one slot or five; there is no minimum to reach and no discount threshold to chase.</p>\n<p>Here is how that plays out for a five-stack with a LAN about four weeks away. The captain opens the lobby, fills five slots with five different tags, picks sizes from S for one player to 3XL for another, and pays once. Making takes 1-3 business days, delivery 7-14 business days, so the rule of thumb is up to 17 business days in total. Four weeks out, they are inside that estimate; a week out, they are not. It is an estimate, not a promise, which is exactly why ordering in one checkout early is the best move.</p>\n<p>If the shotcaller wants the squad name across the front and their own tag on the back, the <a href=\"/products/squad-jersey-squad-name-tag-number/\">Squad Jersey</a> does exactly that. For everyone else, the <a href=\"/products/gamer-tag-number-jersey/\">Gamer Tag and Number Jersey</a> lets you pick any role pattern and add your tag and number.</p>\n<h2>Who we make jerseys for</h2>\n<h3>The solo streamer</h3>\n<p>You want one jersey that reads on camera and looks like yours, not like a team you are not on. Pick a role, type the handle your viewers already know, run the on-cam check, and you are done. No account with a team store, no logo, no minimum.</p>\n<h3>The squad or club</h3>\n<p>From a duo to a five-stack, from a weekend bracket to a school esports club with a mixed roster, everyone gets their own tag and size in one order. A club advisor buying for players who wear 2XL and up does not need a separate order: the size row runs from S to 5XL on the same page.</p>\n<h3>The gift buyer</h3>\n<p>You do not need to know the game. You need the player&#8217;s exact tag, a number if they have one, and their size. Check the spelling and capitals with them, or with a friend of theirs, and the rest is in the product page.</p>\n<h2>What is in the range</h2>\n<ul>\n<li><strong>Custom jerseys:</strong> the Gamer Tag and Number Jersey in any role pattern, the Squad Jersey with a squad name on the front, and the Caster Jersey with the handle on the chest.</li>\n<li><strong>Set-design jerseys:</strong> a ready-made design for each role pattern.</li>\n<li><strong>Extras in the same role patterns:</strong> arm sleeve, pullover hoodie, long sleeve jersey, jersey tee and desk mat.</li>\n</ul>\n<p>Apparel comes in adult unisex sizes S, M, L, XL, 2XL, 3XL, 4XL and 5XL; sizes 2XL and 3XL add $2, and 4XL and 5XL add $4. The arm sleeve is One Size, and the desk mat comes in 24 x 14 in and 36 x 16 in. Fabric and care details are confirmed on each product page or by support. Our <a href=\"/size-guide/\">Size Guide</a> explains how to choose, including measuring a tee you already own.</p>\n<h2>What Game Faced does not do</h2>\n<p>Knowing what a store will not do is as useful as knowing what it will, so here it is plainly:</p>\n<ul>\n<li>We do not make team kits or copies of any team&#8217;s jersey, and Game Faced is not affiliated with any game, league, team, org or platform.</li>\n<li>We do not print logos, team names or characters that belong to others, and we do not take artwork uploads.</li>\n<li>Tags and squad names must not copy trademarks or other people&#8217;s marks. If a name cannot be printed, we email you; our <a href=\"/intellectual-property-policy/\">Intellectual Property Policy</a> explains where that line is.</li>\n<li>We do not send a proof before printing; the tick box is the check.</li>\n<li>We do not offer phone support; every question is answered by email, so there is always a written record of what was agreed.</li>\n</ul>\n<h2>Our promise, in numbers</h2>\n<table class=\"policy-table\">\n<caption>What you can count on when you order from Game Faced</caption>\n<thead>\n<tr>\n<th scope=\"col\">Topic</th>\n<th scope=\"col\">What we commit to</th>\n</tr>\n</thead>\n<tbody>\n<tr>\n<td>Making your order</td>\n<td>1-3 business days; every item is made after you order</td>\n</tr>\n<tr>\n<td>Delivery</td>\n<td>7-14 business days to the United States, Canada, Australia and New Zealand; free shipping, no minimum, no coupon; ships from the USA</td>\n</tr>\n<tr>\n<td>Order to door</td>\n<td>Up to 17 business days as a rule of thumb, an estimate rather than a fixed date</td>\n</tr>\n<tr>\n<td>Changes and cancellations</td>\n<td>Within 24 hours of placing the order, by email with the order number; cancellations refunded in full</td>\n</tr>\n<tr>\n<td>Returns and exchanges</td>\n<td>60 days from delivery, every product including personalised ones, any reason; free return label; no restocking fee</td>\n</tr>\n<tr>\n<td>Refunds</td>\n<td>Sent within 7 days of receiving your return, to your original payment method; store credit instead if you ask, and it never expires</td>\n</tr>\n<tr>\n<td>Support</td>\n<td>Email only, reply within 24 hours on business days</td>\n</tr>\n</tbody>\n</table>\n<p>A wrong size is the most common reason a jersey comes back, and it is covered: ask for an exchange or a refund within 60 days of delivery, and use the free return label. The details are in our <a href=\"/returns-exchanges-policy/\">Returns &amp; Exchanges Policy</a> and <a href=\"/refund-policy/\">Refund Policy</a>, and delivery details for each country are in <a href=\"/shipping-delivery/\">Shipping &amp; Delivery</a>.</p>\n<h2>The business behind the jerseys</h2>\n<p>Game Faced is based at 3813 Voorhis Ln, Seaford, NY 11783, US. The store sells only through gamefaced.shop, to customers in the United States, Canada, Australia and New Zealand. The fastest way to reach us is <a href=\"mailto:support@gamefaced.shop\">support@gamefaced.shop</a>: tell us your order number if you have one, and what you need, and you will hear back within 24 hours on business days.</p>\n<h2>Ready up</h2>\n<p>Start with the <a href=\"/shop/\">shop</a> to see every role and product, read the <a href=\"/faqs/\">FAQs</a> for quick answers about tags, sizes and delivery, or go to <a href=\"/contact-us/\">Contact Us</a> if your question is not covered. When you have your tag, pick a role and fill your slot.</p>\n","visible_characters":10552,"meta_description":"Game Faced makes original esports jerseys ordered like a game menu: pick a role, type your tag, ready up. One jersey is a full order, with 60-day returns.","parent":null,"published_at":"2026-11-12T03:41:28+00:00","updated_at":"2026-11-12T04:23:32+00:00"}}